Return Policy

Official Return Policy

We expect our customers to be 100% satisfied with the products we sell and the service we provide. If you're not, we'll make it right.

Errors, Defects, Missing Parts, or Damaged Items

In the unlikely event that we've made an error with your order or a product is defective or damaged in shipping, please email us at and send us pictures of defective parts, so that we can make it right with a replacement or partial refund. So it's very important that you contact us first before returning it.

Return Shipping Cost

We do want to make the return process as easy for our customers as possible, we unfortunately do not offer free shipping for the return reason that isn’t quality-related.

Refunds Time

Refunds will be processed within 7 business days after we receive your returned package.

Important Notes About Returns & Exchanges

Product bought from can be returned within 30 days of receipt of shipment.

Product returned must be in unused condition with the original packing. We do not accept a returned product that’s worn, damaged, washed or altered.


We ship our products to over 100 hundred countries in the world.

Shipping Policy

Coogam Office

5th floor, BuildingD, Nankeng First Industrial Zone, Shenzhen, China

About Coogam

Support Team

If you have any question, feel free to keep in touch.

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