FAQ
Order
How do I place an order on Coogam.com?
Placing an order on Coogam.com is simple and secure. Browse our products, add your desired items to your cart, and proceed to checkout. During checkout, you’ll be prompted to enter your shipping and payment information. Once your order is placed, you’ll receive a confirmation email with your order details.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible at support@coogam.com. We’ll do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.
How do I check the status of my order?
You can check the status of your order by logging into your account on Coogam.com and navigating to the "Order History" section. You will also receive email updates with your order status, including when your order has been shipped and a tracking number is available.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your information is protected.
I have a problem with my order. What should I do?
If you encounter any issues with your order, such as receiving the wrong item, a damaged product, or if there are missing items, please contact our customer support team at support@coogam.com. Include your order number and a description of the issue, and we will work to resolve it as quickly as possible.
Will I receive a confirmation after placing an order?
Yes, after you place an order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam or junk folder. If you still cannot locate the confirmation, please contact our support team for assistance.
Product
Are your products accompanied by FSC and CE certifications?
We take our responsibility towards children and their families very seriously. All of our products undergo rigorous internal and external testing to ensure they meet toy safety standards. Our toys are certified to comply with FSC (Forest Stewardship Council) and CE (European Conformity) safety regulations. The Forest Stewardship Council certifies our use of sustainable materials, ensuring both safety and environmental responsibility.
What should I do if my product manual is missing or lost?
If your product manual is missing or has been misplaced, don't worry! We can provide you with a PDF version of the manual for your specific product. Please contact us via email at [your email address], and we will send you the necessary documentation as soon as possible.
Shipping
How long does it take for my order to be shipped?
We strive to process and ship all orders within 1-3 business days after the order is placed. Once your order has been shipped, you will receive a confirmation email with tracking information.
What should I do if I haven't received my order?
If your order hasn’t arrived within the expected delivery timeframe, please use the tracking number provided to check the status of your package on 17TRACK. If you have any further concerns or need assistance, feel free to contact our customer support team at support@coogam.com, and we’ll be happy to help.
After Sale
We offer a 30-day return and exchange policy. If you are not satisfied with your purchase or if there is a defect, you can return or exchange the product within 30 days of receiving it. Please ensure that the item is in its original condition with all parts and packaging included.
What should I do if a part of my product is missing or lost?
If any part of your product is missing or lost, we can send a replacement part within one year of your purchase. Please reach out to us with your order details and the specific part that is missing, and we will arrange for a replacement.
I lost the instruction manual for my product. Can I get a replacement?
Yes, if you've lost the instruction manual for your product, we can provide you with an electronic version. Simply contact our support team at support@coogam.com with your product details, and we will send you a digital copy of the manual.
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