We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@coogam.com.
If your return is accepted, we will send instructions on how and where to send your package. The buyer is completely responsible for return shipping costs and items sent back to us. Returning items without first requesting a return will not be accepted.
You can always contact us for any return question at support@coogam.com.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that if the product is damaged during shipping or the quality of the product is wrong, the customer does not need to bear the cost of sending it back. If it is returned for personal reasons, you need to bear the cost of sending it back (specific costs shall prevail).
Restocking Fee
No handling charge.
Incorrect Details & Items Not Received
Coogam is not responsible for items that could not be shipped to their destination because of incorrect details or an undeliverable address.
It is the responsibility of the customer to review their shipping address and information and ensure its accuracy before completing the purchase. Refunds, exchanges, or replacements will not be issued on the basis of incorrect details preventing delivery in any way.
In the instance your tracking information shows as "delivered" but you have not received the goods, customers are responsible for contacting the delivery carrier directly to locate their items. You can reach out to us directly at support@coogam.com if you require carrier contact details and local tracking numbers. In the case the carrier cannot provide you information regarding your order, please provide us with the correspondence you had with the carrier, and we will do what we can to help. Please note, we cannot issue refunds or replacements unless this process is followed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
30-Day Money Back Guarantee
We want you to be fully satisfied with your purchase from Coogam. If, for any reason, you are not happy with your product, we offer a 30-day money-back guarantee.
Errors, Defects, Missing Parts, or Damaged Items
In the unlikely event that we've made an error with your order or a product is defective or damaged in shipping, please email us at support@coogam.com and send us pictures of defective parts, so that we can make it right with a replacement or partial refund. So it's very important that you contact us first before returning it.
Here are the key details of our guarantee:
Eligibility: This guarantee applies to all purchases made directly through the Coogam website. Only products in their original condition, unused, and with all original packaging are eligible for a refund.
Refund Process: To initiate a refund, contact our customer support team at support@coogam.com or by phone within 30 days of your purchase. We will guide you through the return process and provide a return address. The returned product must be postmarked within 30 days of purchase. Once we receive the returned product and confirm its eligibility, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 7 business days.
Return Fee
For reasons such as change of mind, dislike of the product, or no longer needing the item, it is the buyer's responsibility.
Coogam is responsible when the product is incorrect, damaged by the carrier, or defective in another way.
Cancellation of Order
If you wish to cancel your order before it has been dispatched, we will cancel and refund you for your order. However, we are unable to cancel your order if your items have already been processed and are in transit as we cannot ask postal services to return the items to us.
